Terms of Use
Terms and Conditions
Postage.
We only post to UK and Northern Ireland postcodes, if you are out of this region and you wish for items to be shipped please contact us prior to placing an order due to international shipping charges, if you place an order and it's out of our region and customer has not contacted us we will refund the full order. Refunds can take between 3-7 working days for card payments, from 0-7 working days for PayPal. (Depending on if paid by PayPal balance or through PayPal with card transaction.) of paid by PayPal balance this will be instant, if paid with PayPal directly from the card this will take longer and will go back on your card, not to PayPal balance.
WE ONLY SEND TO THE BILLING ADDRESS ON THE INVOICE FOR SECURITY. WE WILL NOT SEND IT TO ANY OTHER ADDRESS STATED.
All postage had to be paid by the buyer.
All our items are packaged and checked before they leave to be dispatched. All our items are sent out by Royal Mail and I do get a tracking number for every item. NO pictures or evidence I can't claim from them. Please allow from 2-4 working days for delivery from dispatch. Orders are made up for each individual person please allow 1-3 days before dispatch these are just a Rough Guide and we do usually get the items to you way before the dispatch/delivery time.
Cancellations.
PLEASE NOTE WE DO NOT ACCEPT CANCELATIONS OF ORDERS ONCE THEY HAVE BEEN MADE UP FOR CUSTOMERS AS OUR ITEMS ARE BESPOKE TO EACH CUSTOMER ORDER.
We do not refund on any order, if your order is sent out wrong by our mistake we will then pay return postage and when we receive the items back see above our returns policy we will then resend your items at our cost. If you change your mind we will not refund anything. if you don’t collect your posted items from the sorting office after a failed attempt delivery we will not refund and item or postage this is down to the customer to collect not us we have got them all tracked.
DISCOUNT CODES:
We can NOT refund on any item the customer forgot to put discount codes in, we add discount codes as goodwill and this is then down to the customer to add the codes, once an order is placed we can not change it or refund the difference due to customer not adding the code.
If for any reason we have sent the wrong item please email or send a private message and we will rectify this asap. Picture evidence must be supplied and will be cross-referenced against our dispatch pictures, we will then pay for you to send the item back to us once we have received the parcel back.
Failed Collections from the post office.
All our items are sent out signed for postage, we do send an email on dispatch with your tracking number attached, please check your email JUNK folder as could go in there, on delivery if your not home we do add labels onto our parcels that’s they have to deliver to the household only and if not home to leave a card and take back to the sorting office for you the customer to rearrange collection, if you do not collect your items and they get sent back to us then postage will have to be paid again for items be resent out. We have done our bit by sending and getting tracked it’s then down to you to collect the item from the sorting office and check your attached tracking code that’s sent to every customer on the email address supplied by the customer, we will not refund on any item if they get returned to sender due to no fault of ours. We will not give any money back for any postage that’s been waisted as we have had to pay this for the item to be originally sent out. We will not pay out for the items to be re-posted. This is down to the customer as was down to them for not collecting from the sorting office.
all our items are sent out within 4 working days then postage times after that if you have not received your item within 7 working days please contact us so we can follow this up and check the tracking on the item. You can also check the tracking of the parcel with the number we attached to the dispatch email. Please do not leave it for more than 14 days as then Royal Mail can either return to sender or destroy the parcel due to non-collection from sorting office.
Return to sender parcels.
If items get returned to sender from Royal Mail we will not send any more items without the originals been received back by us due to not been collected by customer. This will show on the tracking that it’s been returned with my signature if it just says return to sender it’s still in their system. This is not our fault it’s the customer for not collecting.
We do keep copies of all dispatch emails sent to customers as we are copied into everyone so we know these get sent to customers.
Dupes and smells like.
*Please note* Our designer-type fragrances are NOT to be confused with the originals and Wax delights has no affiliation with the manufacturers/designers. Name trademarks and copyrights are properties of their respective manufacturers/designers. Our interpretation of these fragrances is to give the customer an idea of scent character, the fragrance may not be exactly the same as are similar to, not to mislead, confuse the customer or infringe on the manufacturers/designers name and valuable trademark.
1. Acceptance of Terms of Use and Amendments.
Each time you use or cause access to this website, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this website, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.
2. Our Service.
Our website and services are provided to you on and through our website on an "AS IS" basis. You agree that the owners of this website exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this website and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.
3. Your Responsibilities and Registration Obligations.
In order to use this website, you must or may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms of Use and may be modified by us from time to time and available here.
4. Privacy Policy.
Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.
5. Registration and Password. You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use of your registration, user account, or password.
6. Your Conduct.
You agree that our website may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this website nor for any error or omission.
You explicitly agree, in using this website or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this website or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this website and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.
7. Third-Party Services.
Goods and services of third parties may be advertised and/or made available on or through this website. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.
8. Indemnification.
You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your violation of this Terms of Use or any other violation of the rights of another person or party.
9. DISCLAIMER OF WARRANTIES. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEBSITE AND ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU "AS IS" AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.
10. LIMITATION OF LIABILITY. YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.
11. Reservation of Rights. We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our website, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our website or service without our prior written consent.
12. Notification of Copyright Infringement. If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following email address:
waxdelights@hotmail.com
13. Applicable Law.
You agree that this Terms of Use and any dispute arising out of your use of this website or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this website is located, without regard to its conflict of law provisions. By registering or using this website and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this website is located.
14. Miscellaneous Information. (i) In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact; (ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that party's right and that right will remain in full force and effect; (iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.
15. Consent
By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this Web Site now.